How to place replacement request on kentopet.com?
Kentopet gives you the chance of replacing the products. You can apply for replacement within 10 days of the delivery. To raise a replacement request for any reasons reagrding the product, you have to call us alongside with the details of your product. Once the replacement request is accepted, we will start the procedure and ensure that replacement is made in less time. Please be sure that the product must be unused, no damaged, with the original packaging and has receipt or invoice with it.
If recieved wrong product then, is it replaced?
We mainly strive to satisfy the customers 100% by giving them precisely what they need. If in case, you get the worng product then you can absolutely raise a request for replacement.
If not satisfied with the product quality, can be replaced?
Moreover, we ensure to provide you the best quality products. We expect that you make the clear research before ordering the products. Still if you consider replacing the product, then our quality team thoroughly inspects the products and process the request if your request is found genuine.
Acceptance of replacement
Please note that replacement will be made only after completely exploring the reason for which you need to replace the item.
How many days it takes to recieve the replaced product?
After thoroughly investigating about the products and the product is eligible for the replacement. Then the request will be processed further and made in less time. You will be notified by the email which you provided.